Last Updated: September 2026
At PS Luxe, we aim to ensure a smooth shopping experience. Refunds are processed only for orders or return requests that meet the applicable eligibility requirements.
1. When a Refund May Be Issued
A refund may be applicable when:
- A damaged or defective product is verified.
- An incorrect product has been delivered and a replacement is not possible.
- A product is unavailable after an order has been successfully placed.
- An approved return qualifies for a refund under our Return Policy.
- An order is cancelled by PS Luxe.
2. Refund Approval
Refunds are not automatic upon submitting a return request.
Our team may verify the order details, product condition, photographs, videos and other relevant information before approving a refund.
3. Refund Method
Approved refunds will generally be processed to the original payment method used for the order, where technically possible.
For certain payment methods or circumstances, an alternative refund method may be communicated by our team.
4. Refund Processing Time
Once a refund is approved and initiated by PS Luxe, the time taken for the amount to reflect in your account may depend on the payment gateway, bank or financial institution.
5. Shipping Charges
Unless otherwise specified, original shipping charges may not be refundable.
Where a product is confirmed to have been damaged, defective or incorrectly delivered, the applicable shipping charges may be considered for reimbursement.
6. Partial Refunds
In certain circumstances, only a partial refund may be applicable based on the nature of the issue, missing items or other verified circumstances.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests cannot always be guaranteed once an order has been processed or shipped.
8. Contact Us
For refund-related queries, please contact:
PS Luxe
Phone: +91 8796689001
Email: piyusimple46@gmail.com
Location: Gurgaon, Haryana